[Important] Regarding credit card payment errors occurring when purchasing official merchandise at the venue [Yokohama Performance]
Thank you for your continued patronage of the RADWIMPS ONLINE STORE.
Regarding the on-site exchange sales of official merchandise [Yokohama Performance], immediately after the start of sales, between 12:01 and 12:13 on Friday, November 14th, there was a system failure caused by heavy traffic, which resulted in credit card payments not being completed properly.
We deeply apologize for any inconvenience and trouble caused to our customers.
The payment status of the order history of the affected customers is displayed as "Expired" and an email with the subject "Payment could not be processed" has been sent.
We apologize for the inconvenience, but if you have received the email, please check your payment status and click the "Pay Now" button in the email to complete the payment by 11:00 PM on Wednesday, November 19, 2025.
If you have any questions regarding this matter, please contact us using the inquiry form below.
RADWIMPS ONLINE STORE