Terms of service
These Terms of Use shall apply to all customers (hereinafter referred to as "Members") who use the mail order service (hereinafter referred to as the "Service") on "RADWIMPS ONLINE STORE" (hereinafter referred to as the "Website") provided by TAPIRS Co., Ltd. (hereinafter referred to as the "Company") on consignment from Voque ting co., ltd. (hereinafter referred to as the "Consignor").
Please note that the additional terms and conditions for the use of each service on the Website constitute a part of these Terms of Use, and that these Terms of Use including all of such terms and conditions constitute the entire Terms of Use; provided, however, that certain services linked to other companies' websites are outside the scope of support of this Website and are therefore subject to the terms of use of respective linked websites.
Article 1 (Changes, etc. to These Terms of Use)
1. The Company may make changes to these Terms of Use at any time to the extent permitted by law.
2. In the event of any changes to these Terms of Use, the Company will notify Members of such changes by posting the revised Terms of Use on the Website within an advance notice period determined as reasonable by the Company, prior to such changes becoming effective; provided, however, that if the changes to these Terms of Use are compatible with the general interests of Members, the prior notice period may be omitted.
3. In addition to changes to these Terms of Use, the Company will notify members of any other matters whenever deemed necessary by the Company.
4. The notice set forth in the preceding paragraph shall be deemed to have been given to all Members upon its posting on the Website.
Article 2 (Use of the Website)
1. Members shall use the Service in accordance with these Terms of Use and the conditions stipulated by the Website.
2. Members shall access the Website at their own discretion and shall be solely responsible for their use of the Service.
3. Any minor who wishes to use the Service must obtain the consent of his/her parent or guardian. If a minor uses the Service, it shall be deemed that he/she has obtained the consent of his/her parent or guardian.
Article 3 (Contents of the Website)
1. The contents and/or business activities on the Website may be changed or discontinued without notice to Members. The Company shall not make any warranty whatsoever with respect to the information provided by the Company.
2. The Company may temporarily suspend the Website and provision of the Service without prior notice to Members in any of the following events:
・ Periodic or emergency maintenance of the system of the Website and the Service;
・ Fire, power outage, or other event that prevents provision of the Website and the Service;
・ Earthquake, volcanic eruption, flood, tsunami, or other natural disaster that prevents provision of the Website and the Service;
・ War, disturbance, riot, civil commotion, labor disputes, etc. that prevents provision of the Website and the Service; or
・ Operational or technical reasons that make the Company deem it necessary to temporarily suspend the Website and the Service.
3. In the case of delays or interruptions, etc. in provision of the Website and the Service occur for reasons not listed in each of the preceding items, the Company shall not be liable for any damages incurred by any Member or other third party arising out of such delays, interruptions, etc., except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
Article 4 (Registration of Account Information)
1. Registration of account information is required to use the Service.
* To log in, you will need the email address, password and other information you entered on registration of your account information.
2. Members shall be responsible for managing the account information registered in accordance with the preceding paragraph. The Company shall consider any and all actions performed using the Service under a Member's account and the results thereof to have been performed by the Member himself/herself.
3. Members shall keep the member's information registered as account information up-to-date. The Company shall not be liable whatsoever for any disadvantage incurred by a Member as a result of the Member's account information not being up-to-date.
Article 5 (Notification of Order Received and Shipment of Merchandise)
1. When a Member has placed an order for a merchandise on the Website, an order confirmation notice shall be sent to the Member.
2. The Company shall send a shipment notice of the merchandise upon shipment thereof.
Article 6 (Conclusion of Contract)
1. A sales contract for a merchandise (hereinafter referred to as the "Sales Contract") shall come into effect upon delivery of an order confirmation notice from the Company to the e-mail address registered by the Member.
Article 7 (Payment)
1. When using the Website, Members shall comply with the payment methods specified by the Company. Please note that other payment methods may be added.
2. Depending on the shipping destination of the order, additional customs duties or other charges may apply. In such cases, the recipient or Member shall be responsible for such customs duties, etc.
Article 8 (Cancellation of Contract)
Even after conclusion of a Sales Contract, the Company may cancel the said Sales Contract for any of the following reasons; in such cases, notice thereof shall be sent to the contact information registered by the Member:
1. For failure to deliver the merchandise within a reasonable period of time due to an error in registered information or prolonged absence;
2. For any false information in the registered details or personal information of the Member;
3. For failure to obtain approval from the payment settlement company;
4. For failure to pay the price of merchandise, etc., within the specified period;
5. For not receiving the necessary response within two (2) weeks of the Company's contact with the Member regarding the terms and conditions of the purchase of the merchandise (method of payment, delivery of the merchandise, etc.);
6. For failure to supply the merchandise due to reasons not attributable to the Company, such as discontinuation of production of the merchandise, etc.; or
7. For any other reasons that the Company deems to be unlawful or inappropriate conduct by the Member in connection with the use of the Website.
Article 9 (Shipment of Merchandise)
1. The Company shall deliver the merchandise to the Member or to the shipping address designated by the Member via a courier service, etc., provided by a shipping company designated by the Company.
2. Depending on the payment method, the shipment procedure of merchandise shall proceed upon approval by the payment settlement company or upon confirmation of payment receipt. Please allow approximately 3-5 business days for delivery.
3. If a Member does not receive the merchandise within a reasonable period of time due to an unknown delivery address, long-term absence, or for other reasons, even though the shipping company has shipped the merchandise to the address designated by the Member, the Company shall be deemed to have fulfilled its obligations under the contract and shall not be liable for any damages incurred by the Member due to non-delivery of the merchandise.
4. The delivery period may be extended for any of the following reasons; provided, however, that in such cases, the Company shall not be liable for any loss or damage incurred by the Member due to the delay in the delivery of the merchandise, except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
・ Heavy volume of orders;
・ Temporary merchandise out of stock;
・ Occurrence of conditions that prevent delivery due to traffic deterioration caused by weather, disasters, infectious disease outbreaks, or other factors;
・ Delay in production of merchandise
・ Deficiencies in the order or payment details, such as overcharges or insufficient payment or an incorrect mailing address;
・ Temporary suspension of shipping operations due to summer holidays, year-end and New Year holidays, consecutive holidays, etc.; or
・ Delayed customs inspections, etc., on overseas shipments
5. Please contact us if you have not received any notification of merchandise delivery or delay after one (1) month has passed from the date of your order (or the scheduled delivery date in the case of pre-order merchandise).
6. Some items are not available for international shipping. Please see each merchandise page for details.
7. For countries and regions available for international shipping, please refer to the shipping information page.
Article 10 (Exchange of Merchandise, etc.)
1. In cases where the delivered merchandise is damaged, defective, or not the item you ordered, such merchandise shall be replaced. In such cases, no returns or refunds shall be made.
2. In the foregoing case, the Member shall notify the Company of his/her name, order number, and the condition of the merchandise within seven (7) days after receipt of the merchandise. Replacement of the merchandise shall not be made if the notification is made after such time period.
3. Notwithstanding the provisions of the preceding two (2) paragraphs, in the case of Article 8, Paragraph 6, or if the merchandise cannot be replaced due to reasons such as the merchandise being sold out, etc., the Company shall provide a refund.
Article 11 (Prohibited Matters)
1. If any of the following acts is conducted by a Member, or if there is a reasonably justifiable ground for suspecting such act, the Company may cancel or revoke an order placed by a Member, suspend or close the Member's account, or take any other measures that the Company deems necessary:
・ Acts that infringe on the copyrights or other intellectual property rights of other Members, third parties, or the Company;
・ Acts of transmitting or writing harmful computer programs, etc.;
・ Acts that cause disadvantage to third parties;
・ Acts of using the Website for the purpose of profit-making;
・ Acts against public order and morals;
・ Acts linked to any criminal activity;
・ Acts in violation of laws and regulations; or
・ Any other acts that the Company deems inappropriate.
1. If a Member causes damage to a third party in using the Website or the Service, the Member shall resolve the matter at the Member's own responsibility and expense and shall not cause any trouble or damage to the Company.
2. The Company shall not be liable for any and all damages incurred by Members as a result of the use of the Website and the Service and shall have no obligation to indemnify any Member for any such damages.
3. If a Member causes damage to the Company in violation of this Article, the Company may claim compensation from the Member for the damage suffered by the Company, except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
Article 12 (Liability Obligation for Other than Service Contents)
1. The Company shall not be liable for any transaction contract and performance thereof with respect to any merchandise other than those offered through the Services operated by the Company on the Website. The Company shall not be liable for any damage or disadvantage incurred by any Member or third party as a result of the provision, modification, and/or use of services other than the Service operated by the Company, except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
Article 13 (Links to Websites Other Than the Company’s Website)
1. The Company shall not be responsible for the protection of Members' personal information, etc., on the websites of corporations and individuals other than the Company that are linked to the Website.
Article 14 (Compliance with Applicable Laws, Regulations and Other Standards)
1. The Company will comply with all applicable laws and regulations as well as other standards regarding the personal information registered by the Members.
Article 15 (Handling of Personal Information)
1. For more information about the privacy policy of the Website, please refer to "Privacy Policy".
Article 16 (Governing Law and Jurisdiction)
1. All contracts with regard to Member's use of the Service shall be governed by the laws of Japan and all terms and conditions of the Service, as well as those of the respective service providers.
2. It is agreed that if a dispute or lawsuit arises between a Member and the Company, the Tokyo District Court or the Tokyo Summary Court shall be the court with exclusive jurisdiction in the first instance.
Article 17 (Contact for Inquiries)
1. The contact information for inquiries concerning the operation of the Service and its users is as follows. Inquiries will not be accepted at the representative phone numbers or other contact points of the Company or any of the associated companies.
■ Contact Information
Support Desk
Email: support@mail.radwimps-store.radwimps.jp
Please note that responses will only be made on business days (weekdays except Saturdays, Sundays, national holidays, summer holidays, and year-end and New Year's holidays).
* The above contact is for the mail-order inquiries only.
Please refrain from any inquiries other than about mail-order.
Please note that the additional terms and conditions for the use of each service on the Website constitute a part of these Terms of Use, and that these Terms of Use including all of such terms and conditions constitute the entire Terms of Use; provided, however, that certain services linked to other companies' websites are outside the scope of support of this Website and are therefore subject to the terms of use of respective linked websites.
Article 1 (Changes, etc. to These Terms of Use)
1. The Company may make changes to these Terms of Use at any time to the extent permitted by law.
2. In the event of any changes to these Terms of Use, the Company will notify Members of such changes by posting the revised Terms of Use on the Website within an advance notice period determined as reasonable by the Company, prior to such changes becoming effective; provided, however, that if the changes to these Terms of Use are compatible with the general interests of Members, the prior notice period may be omitted.
3. In addition to changes to these Terms of Use, the Company will notify members of any other matters whenever deemed necessary by the Company.
4. The notice set forth in the preceding paragraph shall be deemed to have been given to all Members upon its posting on the Website.
Article 2 (Use of the Website)
1. Members shall use the Service in accordance with these Terms of Use and the conditions stipulated by the Website.
2. Members shall access the Website at their own discretion and shall be solely responsible for their use of the Service.
3. Any minor who wishes to use the Service must obtain the consent of his/her parent or guardian. If a minor uses the Service, it shall be deemed that he/she has obtained the consent of his/her parent or guardian.
Article 3 (Contents of the Website)
1. The contents and/or business activities on the Website may be changed or discontinued without notice to Members. The Company shall not make any warranty whatsoever with respect to the information provided by the Company.
2. The Company may temporarily suspend the Website and provision of the Service without prior notice to Members in any of the following events:
・ Periodic or emergency maintenance of the system of the Website and the Service;
・ Fire, power outage, or other event that prevents provision of the Website and the Service;
・ Earthquake, volcanic eruption, flood, tsunami, or other natural disaster that prevents provision of the Website and the Service;
・ War, disturbance, riot, civil commotion, labor disputes, etc. that prevents provision of the Website and the Service; or
・ Operational or technical reasons that make the Company deem it necessary to temporarily suspend the Website and the Service.
3. In the case of delays or interruptions, etc. in provision of the Website and the Service occur for reasons not listed in each of the preceding items, the Company shall not be liable for any damages incurred by any Member or other third party arising out of such delays, interruptions, etc., except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
Article 4 (Registration of Account Information)
1. Registration of account information is required to use the Service.
* To log in, you will need the email address, password and other information you entered on registration of your account information.
2. Members shall be responsible for managing the account information registered in accordance with the preceding paragraph. The Company shall consider any and all actions performed using the Service under a Member's account and the results thereof to have been performed by the Member himself/herself.
3. Members shall keep the member's information registered as account information up-to-date. The Company shall not be liable whatsoever for any disadvantage incurred by a Member as a result of the Member's account information not being up-to-date.
Article 5 (Notification of Order Received and Shipment of Merchandise)
1. When a Member has placed an order for a merchandise on the Website, an order confirmation notice shall be sent to the Member.
2. The Company shall send a shipment notice of the merchandise upon shipment thereof.
Article 6 (Conclusion of Contract)
1. A sales contract for a merchandise (hereinafter referred to as the "Sales Contract") shall come into effect upon delivery of an order confirmation notice from the Company to the e-mail address registered by the Member.
Article 7 (Payment)
1. When using the Website, Members shall comply with the payment methods specified by the Company. Please note that other payment methods may be added.
2. Depending on the shipping destination of the order, additional customs duties or other charges may apply. In such cases, the recipient or Member shall be responsible for such customs duties, etc.
Article 8 (Cancellation of Contract)
Even after conclusion of a Sales Contract, the Company may cancel the said Sales Contract for any of the following reasons; in such cases, notice thereof shall be sent to the contact information registered by the Member:
1. For failure to deliver the merchandise within a reasonable period of time due to an error in registered information or prolonged absence;
2. For any false information in the registered details or personal information of the Member;
3. For failure to obtain approval from the payment settlement company;
4. For failure to pay the price of merchandise, etc., within the specified period;
5. For not receiving the necessary response within two (2) weeks of the Company's contact with the Member regarding the terms and conditions of the purchase of the merchandise (method of payment, delivery of the merchandise, etc.);
6. For failure to supply the merchandise due to reasons not attributable to the Company, such as discontinuation of production of the merchandise, etc.; or
7. For any other reasons that the Company deems to be unlawful or inappropriate conduct by the Member in connection with the use of the Website.
Article 9 (Shipment of Merchandise)
1. The Company shall deliver the merchandise to the Member or to the shipping address designated by the Member via a courier service, etc., provided by a shipping company designated by the Company.
2. Depending on the payment method, the shipment procedure of merchandise shall proceed upon approval by the payment settlement company or upon confirmation of payment receipt. Please allow approximately 3-5 business days for delivery.
3. If a Member does not receive the merchandise within a reasonable period of time due to an unknown delivery address, long-term absence, or for other reasons, even though the shipping company has shipped the merchandise to the address designated by the Member, the Company shall be deemed to have fulfilled its obligations under the contract and shall not be liable for any damages incurred by the Member due to non-delivery of the merchandise.
4. The delivery period may be extended for any of the following reasons; provided, however, that in such cases, the Company shall not be liable for any loss or damage incurred by the Member due to the delay in the delivery of the merchandise, except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
・ Heavy volume of orders;
・ Temporary merchandise out of stock;
・ Occurrence of conditions that prevent delivery due to traffic deterioration caused by weather, disasters, infectious disease outbreaks, or other factors;
・ Delay in production of merchandise
・ Deficiencies in the order or payment details, such as overcharges or insufficient payment or an incorrect mailing address;
・ Temporary suspension of shipping operations due to summer holidays, year-end and New Year holidays, consecutive holidays, etc.; or
・ Delayed customs inspections, etc., on overseas shipments
5. Please contact us if you have not received any notification of merchandise delivery or delay after one (1) month has passed from the date of your order (or the scheduled delivery date in the case of pre-order merchandise).
6. Some items are not available for international shipping. Please see each merchandise page for details.
7. For countries and regions available for international shipping, please refer to the shipping information page.
Article 10 (Exchange of Merchandise, etc.)
1. In cases where the delivered merchandise is damaged, defective, or not the item you ordered, such merchandise shall be replaced. In such cases, no returns or refunds shall be made.
2. In the foregoing case, the Member shall notify the Company of his/her name, order number, and the condition of the merchandise within seven (7) days after receipt of the merchandise. Replacement of the merchandise shall not be made if the notification is made after such time period.
3. Notwithstanding the provisions of the preceding two (2) paragraphs, in the case of Article 8, Paragraph 6, or if the merchandise cannot be replaced due to reasons such as the merchandise being sold out, etc., the Company shall provide a refund.
Article 11 (Prohibited Matters)
1. If any of the following acts is conducted by a Member, or if there is a reasonably justifiable ground for suspecting such act, the Company may cancel or revoke an order placed by a Member, suspend or close the Member's account, or take any other measures that the Company deems necessary:
・ Acts that infringe on the copyrights or other intellectual property rights of other Members, third parties, or the Company;
・ Acts of transmitting or writing harmful computer programs, etc.;
・ Acts that cause disadvantage to third parties;
・ Acts of using the Website for the purpose of profit-making;
・ Acts against public order and morals;
・ Acts linked to any criminal activity;
・ Acts in violation of laws and regulations; or
・ Any other acts that the Company deems inappropriate.
1. If a Member causes damage to a third party in using the Website or the Service, the Member shall resolve the matter at the Member's own responsibility and expense and shall not cause any trouble or damage to the Company.
2. The Company shall not be liable for any and all damages incurred by Members as a result of the use of the Website and the Service and shall have no obligation to indemnify any Member for any such damages.
3. If a Member causes damage to the Company in violation of this Article, the Company may claim compensation from the Member for the damage suffered by the Company, except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
Article 12 (Liability Obligation for Other than Service Contents)
1. The Company shall not be liable for any transaction contract and performance thereof with respect to any merchandise other than those offered through the Services operated by the Company on the Website. The Company shall not be liable for any damage or disadvantage incurred by any Member or third party as a result of the provision, modification, and/or use of services other than the Service operated by the Company, except in the case of damages to a Member caused by the Company's willful misconduct or gross negligence.
Article 13 (Links to Websites Other Than the Company’s Website)
1. The Company shall not be responsible for the protection of Members' personal information, etc., on the websites of corporations and individuals other than the Company that are linked to the Website.
Article 14 (Compliance with Applicable Laws, Regulations and Other Standards)
1. The Company will comply with all applicable laws and regulations as well as other standards regarding the personal information registered by the Members.
Article 15 (Handling of Personal Information)
1. For more information about the privacy policy of the Website, please refer to "Privacy Policy".
Article 16 (Governing Law and Jurisdiction)
1. All contracts with regard to Member's use of the Service shall be governed by the laws of Japan and all terms and conditions of the Service, as well as those of the respective service providers.
2. It is agreed that if a dispute or lawsuit arises between a Member and the Company, the Tokyo District Court or the Tokyo Summary Court shall be the court with exclusive jurisdiction in the first instance.
Article 17 (Contact for Inquiries)
1. The contact information for inquiries concerning the operation of the Service and its users is as follows. Inquiries will not be accepted at the representative phone numbers or other contact points of the Company or any of the associated companies.
■ Contact Information
Support Desk
Email: support@mail.radwimps-store.radwimps.jp
Please note that responses will only be made on business days (weekdays except Saturdays, Sundays, national holidays, summer holidays, and year-end and New Year's holidays).
* The above contact is for the mail-order inquiries only.
Please refrain from any inquiries other than about mail-order.